Business Resources

My360 Marketing Materials

To help you promote your loyalty programme, we've created a selection of posters for you to download, print, and display. We recommend presenting your posters in plastic placard stands close to your iPad and till. That way, even when you and your staff are slammed, people will find out or be reminded about your loyalty programme. If you would like to create a new poster, or design a co-branded poster, just contact us at [email protected] and we'll be happy to help!

October 19th, 2015|

How to use your iPad

Need to quickly explain to your employees how the iPad works and how to use it to engage with your customers? Use one of these documents to help.

October 14th, 2015|

Store Training Document

Growing your My360 loyalty programme starts with you. Ensure you get the most out of your programme by fully training your employees. Use this document to help:

October 14th, 2015|

How to read your Dashboard

Your dashboard is separated into 3 columns: visits, members, and feedback. Each column gives you a snapshot of a vital part of your programme's performance. Here's a quick guide for how to read and interpret the data on your dashboard, using a real customer example.

October 12th, 2015|

Logos and Brand Assets

MyGravity welcomes our customers' use of our brand assets in marketing materials, on your website, or even in your advertisements. The guidelines below are designed to help you use our brand and assets.

September 29th, 2015|

Net Promoter Score Surveys

The Net Promoter Score (NPS) system, first developed by Bain & Co., a consultancy firm in the US, is the industry standard for understanding how likely your customers are to recommend your business to their family, friends and colleagues. The NPS data is a great way of knowing how well your business is performing over time.

September 21st, 2015|

Customer Satisfaction Surveys

The MyGravity tools give you the ability to send simple surveys to your customers to understand their satisfaction with your products or services. You set the questions, the reward you'd like to give your customers and we'll provide a detailed report of your customers' satisfaction with your business. This information will help you focus on the key areas for improvement within your stores.

September 18th, 2015|

Email Marketing Campaigns

Strengthen customer loyalty with customised marketing campaigns. Communicate directly with your customers and measure your success. My360 offers simple tools that make it easy to send beautiful email campaigns to your loyalty programme members. In this guide we will take you through the basic steps of creating your first email campaign from start to finish.

September 18th, 2015|